Quality in PHC measures essential functions proven to positively impact service delivery and the experience of patients. This includes the five core functions of primary care (first contact accessibility, continuity, comprehensiveness, coordination, and person-centeredness) and foundational elements of quality service delivery, including efficiency, effectiveness, timeliness, and safety.
High-quality PHC is the outcome of well-organized and managed services, backed by a robust system and adequate inputs, such as human resources, infrastructure, and drugs and supplies. It is the foundation of trust in and value of the services provided by a health system, in turn improving health outcomes for all. 12